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Privacy Policy

1. Introduction

Here at Lorraine Voice Art, we are committed to maintaining trust and confidence of all our visitors to our website. The following explains the privacy policy and how we use any personal information which we collect about you when you use this website, as well as how we use it. Lorraine Voice Art is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will be used only in accordance with this privacy policy.

Lorraine Voice Art may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

2. What information do we collect about you?

Lorraine Voice Art does not collect information for marketing purposes. The website does use cookies to automatically collect website usage information. Lorraine Voice Art uses data only for legitimate interests and we do not sell, rent or exchange your information with any third party for commercial reasons, beyond complying with all legal obligations.

3. How will we use the information about you?

We use your information collected from the website only in an anonymised form and in order to understand how many people have seen or shared our information. 

4. Our justification for processing your personal information

We only process your personal information where it is lawful to do so. The lawful basis on which we process your information is either:

• Your consent

• Our legitimate interests

Please email or write to us if you need details about the specific lawful basis we are relying on to process your personal information.

5. Cookies

Cookies are small text or image files placed on your computer to collect standard internet log information and user behaviour information. This information is used to track use of the website and/or emails and to compile statistical reports on activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases, some of our website features may not function as a result. You can also disable tracking technology in emails you receive by adjusting your email service provider’s settings.

6. Opting out

Whatever the lawful basis of our processing, you may also request your personal information to be erased or object to its processing. In both cases, please email or write to us.

7. How you can access or correct your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us.

We want to make sure that your personal information is accurate and up to date. To report any other changes,  or if you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible.

8. Other websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

9. Sharing your personal information

We share your personal information with the following third parties, in order to maintain our client database and process payments: Capsule CRM and PayPal. We may have to share your personal information with other third parties for legal or reporting requirements, such as with professional advisers, regulators, or other authorities.

We require that all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

10. International transfers

We do not transfer your personal information outside the EEA (European Economic Area). If our suppliers have a need to transfer your personal information outside the EEA, they do so in a way which meets criteria we have set out in a Data Processing Agreement with them, to ensure a similar degree of security of data as that provided by regulation in the EEA.

11. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We will notify you and any applicable regulator if there is a suspected personal data breach where we are legally required to do so.

12. How long we keep your personal information

We will only retain your personal information for as long as necessary, in order to fulfil the purposes we collected it for, unless there are legal, accounting, or reporting requirements to retain it for a longer period.

13. Changes to our privacy policy

We will place any updates on this web page. You should check this page occasionally to ensure you are familiar with any changes.

14. How to complain

If you are unhappy with how we collect and use your data, please tell us first. You also have the right to complain to the ICO (Information Commissioner’s Office), whose website can be found at www.ico.org.uk.

Please contact Lorraine Voice Art if you have any questions about our privacy policy or information we hold about you on [email protected]

This privacy policy was last updated on May 2018